Botania Relais & Spa

Dear Botania Relais & Spa Team, I had genuinely hoped to write a five-star review after our stay. Your hotel is beautiful. The gardens, the atmosphere, the restaurant, and most importantly the people who work there made our holiday very special. I would especially like to thank Nico and the entire restaurant team for their kindness and professionalism. I would also like to mention the second driver who welcomed us on Ischia—he was courteous, professional, and represented the level of hospitality we expected from Botania. Unfortunately, one experience changed our overall impression. We chose to book our transfer through the hotel, even though our previous hotel’s concierge in Rome could easily have arranged the same journey. We chose Botania because we believed that a transfer organized by a five-star hotel would reflect the same standards of service, professionalism, and, above all, safety. Instead, the driver arrived almost an hour late, spoke to me rudely, refused to help with our luggage, saying, “I’m a driver, Madam, not a porter,” and then drove so aggressively that, for the first time during our entire trip to Italy, we did not feel safe. Later, my daughter told me that she had spent the journey praying that we would arrive safely. After arriving at the hotel, I immediately informed your staff about what had happened. I was told that the driver belonged to an external transportation company and that the management would contact me the following day. No one did. The day before our departure, I raised the matter again myself. However, the conversation with Resident Manager Anna De Siano only took place during our check-out. What disappointed me most was not the driver’s behaviour, but the way the situation was handled afterwards. At no point did I feel that anyone was genuinely interested in understanding what had happened or how it had affected us. The discussion quickly focused on offering a €40 discount on a transfer that had cost approximately €290. For me, this was never about money. I simply hoped for a sincere conversation, an acknowledgement that what happened was unacceptable, and an understanding that when a guest books a service through a five-star hotel, that guest places trust in the hotel itself, regardless of whether the service is provided by an external company. Mistakes can happen anywhere. What defines true hospitality is how those mistakes are handled.

I spent a few days at this resort and the experience was very positive. A beautiful park, quality of services, quiet, relaxation, time for yourself, a wellness retreat. The people who work at the Botania deserve special praise, in particular the excellent service of the entire Spa and the therapist Davide, who welcomed and advised me with professionalism and grace.

For our wedding anniversary, we spent 4 absolutely perfect days at the Botania Relais & Spa. The setting is enchanting: a quiet and green garden where you feel like you are in a small village, almost alone in the world. The organization is flawless, but what makes this establishment truly strong is its staff. Adorable, attentive, and with a level of professionalism that has become rare today: they anticipate every request and do everything to make the stay unforgettable, without exception (from the reception to the pool, including the restaurant). A special thank you to Claudia, who made sure to make our stay even more magical. As for dining, the breakfast is excellent, served at the table with delicious pastries (another strong point that has become rare these days). Finally, the pool is a true haven of peace, quiet and never crowded. In short, we were really not far from paradise. We will return without hesitation!

Upscale, lovely hotel with a sprawling layout and lots of charming common areas, such as the stunning bar and pool areas. Our room was elegant in an Italian coastal chic kind of way and it was spacious and luxurious in its design. Service was incredibly friendly and just outstanding in the most earnest way possible. Loved the breakfast, the drinks and casual pool side dining, Few notes - shuttle is great but hotel is not super walkable to off site dinner etc (taxis are easy but pricey). Its an incredible property with hills, etc, so while they do their best to get people around with golf carts on request, i would not go out of my way to recommend to anyone with mobility issues. Food was generally great but our on site dinner was not our best meal ( pool side restaurant not the fine dining option). Overall - outstanding and unique expirience that i would love to return to!